Shipping policy
Shipping Policy
Processing Time Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times We ship to the United States only. Estimated delivery times are:
- United States: 7–15 business days
Delivery times are estimates and may vary due to customs, carrier delays, or high-demand periods.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size. We may offer free shipping promotions from time to time.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
Customs & Duties Orders are subject to taxes imposed by your State and Country. These charges are the buyer's responsibility and are not included in our pricing or shipping costs.
Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at malquillc@outlook.com. We'll work with our shipping partners to locate your order.
Wrong Address Please double-check your shipping address before placing your order. Poochy Kitty Solutions is not responsible for orders shipped to an incorrect address provided by the customer.