Shipping policy

Shipping Policy

Processing Time Orders are processed within 0–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Free Shipping We offer free shipping on all orders to the United States. No minimum order required.

Estimated Delivery Time All orders require 0–3 business days for processing. Once shipped, standard transit time is 7–12 business days, resulting in a total estimated delivery time of 7–15 business days. Delivery times are estimates and may vary due to carrier delays or high-demand periods.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.

Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at customerservice@poochykittysolutions.com.

Wrong Address Please double-check your shipping address before placing your order. Poochy Kitty Solutions is not responsible for orders shipped to an incorrect address provided by the customer.